Shipping and Returns
We charge one flat shipping rate depending on where you are in the world.
|UK||£6 next day|
|Ireland||£10 next day|
|Europe||£15 next day|
|United States||£20 next day|
|Rest of World||£25|
Postage within the UK and Ireland is provided by DHL EXPRESS (next day service). If we receive your order by 2.00pm Monday to Friday, we will deliver next day. If you order after 2.00pm on Friday or over the weekend, your order will leave on Monday.
Postage to Europe and the rest of the World is with DHL EXPRESS WORLDWIDE (or Royal Mail if in Russia) and delivery takes 1 to 3 working days. If you order before 2.00pm Monday to Friday, your order will leave the same day. If you order after 2.00pm on Friday or over the weekend, your order will leave on Monday. This a fully tracked and fast service. You will receive tracking information as soon as your package has been shipped. An additional charge may be added for two plus pairs of footwear.
Please contact firstname.lastname@example.org to request a Return Authorisation (RA) number.
Please clearly mark the outside of the package with your RA number and send items in original condition to Envoy of Belfast, 4 Wellington Street, Belfast BT1 6HT, Northern Ireland.
*If you are outside the EU – on the customs form please mark the package as ‘RETURNED GOODS’. This helps us avoid unnecessary customs charges and speeds up the returns process.*
Returned items not accompanied by a RA number will not be accepted.
Goods are to be received back in store within 14 days of receiving your order (preferably in the original packaging) with all labels still attached.
Please take reasonable care to ensure that the goods are not damaged in transit. Returns that are damaged, soiled, altered or without original labels will not be accepted and will be sent back to you, except in the case of incorrectly supplied or faulty goods, where your statutory rights apply. Please send all items you wish to return through registered postage or courier service and retain proof of postage and tracking, as the goods remain your responsibility until received at Envoy of Belfast. Except in the case of incorrectly supplied or faulty goods, you are liable for the costs incurred for return postage.
Returned items will be refunded or exchanged (minus delivery and any other costs incurred) as appropriate. Refunds will be made to the original purchaser’s credit card excluding shipping costs and processed within 14 days on receipt of returned item(s).
Envoy of Belfast
4 Wellington Street
BT1 6HT Northern Ireland